Services

Patients’ Rights & Responsibilities

Advantage Home Health Care Patients/Representatives Have the Right:

  • To appropriate care regardless of sex, age, race, color, religion, national origin, disability, veteran status, genetics, retaliation or source of payment.
  • To be informed, in advance, and to participate in planning care and treatment regarding the care to be furnished, any changes in the care to be furnished, the disciplines that will furnish care and the frequency of care proposed to be furnished. The patient’s family/guardian or legal representative may exercise the patient’s rights when the patient has been judged incompetent or the patient is a minor.
  • To participate in, be informed about, and consent or refuse care in advance of and during treatment, where appropriate, with respect to completion of all assessment, establishing and revising the plan of care, disciplines that will furnish the care, the frequency of visits, expected outcomes of, including patient identified goals, and anticipated risks and benefits, any factors that could impact treatment effectiveness and any changes in the care to be furnished.
  • To receive all services outlined in the plan of care.
  • To have and to have access to your confidential clinical record.
  • To be advised of the extent to which payment for services may be expected and the charges for services that may not be covered from Medicare, Medicaid, or any other federally funded or federal aid program known to the agency, the charges the individual may have to pay before care is initiated, and any changes in payer source or payment when they occur. They agency will advise the patient and representative (if any), of these changes as soon as possible, in advance of the next home health visit.
  • To receive proper written notice, in advance of a specific service being furnished, if they agency believes the service may be non-covered care, or in advance of the agency reducing or terminating on-going care.
  • To be informed of the agency’s policies for transfer and discharge.
  • To be advised about the names, addresses, and telephone numbers of the area agency on aging, center for independent living, protection and advocacy agency, aging and disability resource center and quality improvement organization (see patient handbook).
  • To be free from any discrimination or reprisal for exercising your rights or for voicing grievances to the agency or an outside entity.
  • To be informed of the right to access auxiliary aides and language services and how to access these services (see patient handbook).
  • To know the agency’s policies and procedures regarding Universal Precautions in the home setting.
  • To have, upon written request, in advance of furnishing care, a listing of all individuals or other legal entities who have ownership or control interest in the agency.
  • To contact the Indiana state toll free home health telephone hot line at 800-227-6334 between 8:00 am and 4:15 pm, Monday through Friday concerning general information requests and/or reports of concerns; 1-800-246-8909 for complaints related to home health agencies or patient care.
COVID-19 Response

Advantage has taken aggressive efforts to combat the spread of Coronavirus COVID-19. Our priority during this difficult time is keeping our clients, employees, and their families safe. Please refer to our COVID-19 Resources page for education materials on the origin, symptoms, transmission prevention, and treatment. These materials will be updated when new information is available.